Payment FAQ

How do I make a payment online?

You can make an online payment at your convenience by going to www.onlinepatientpayment.com You will need the account number that is printed on your most recent statement and the birth date for the person the statement is addressed to (typically a parent; NOT the child).

Can I get my statement by email?

Yes! Just call us and give us your email address and you will receive your next statement by email.

Why didn't I get a receipt for my online payment?

This is a known issue at this time. If you need a receipt, please call our office (865-687-1940) or email us at blackandbentonpeds@gmail.com and we will send you one. If you email us, we will need your account number in the email.

I'm having trouble making an online payment. Why?

The most likely issue is that the Patient ID has been entered incorrectly.
The next thing to check is that you are entering the birth date for the person whose name is on the account statement (typically the parent; NOT the child).
If your account balance is less now than the amount on your statement, you will not be able to pay more than we show that you owe. Try paying a smaller amount than what is listed on the statement.
If your form of payment is CareCredit, we do not take that. Please try another payment method.
If your statement is from last month or earlier, that Patient ID will no longer work. Once we generate new statements, the previous Patient ID numbers are invalidated.
If you have verified that these are correct and you are still having trouble, we will be happy to check into the issue with you. Just give us a call (865-687-1940) and we'll walk you through it.

I want statements and appointment reminders sent to different emails.

Just call us and we can enter both email addresses in the system appropriately.

What does "Needs Other Info" mean?

If your statement has a line that says "Needs Other Info" and your insurance didn't pay anything on the visit, they need you to call them or log into your app to answer questions for them regarding any secondary insurance. Typically, they will not pay on any claims going forward until they hear from you. Once they receive the information they need, they will begin processing claims again. You will typically need to contact them at least once per year to update this information.

What forms of payment do you take?

We accept the following payment methods:

Cash
Check
Credit/Debit Cards (Visa, Mastercard, Discover and American Express)
HSA Cards that work like Credit/Debit Cards
Contactless payments (tapping your phone, for example)

We do not accept CareCredit.

Why was I billed for a specialist copay?

The amount you pay in our office for care is dictated by your insurance company. We have noticed that several insurance companies are requiring their clients to pay a specialist copay for visits related to diagnoses treated with Controlled Substances, for example: ADD, ADHD, Anxiety, Depression and others. Many pediatric offices do not treat these diagnoses in their office, nor do they write prescriptions for those medications. In this scenario, patients must see a specialist for their medication. We offer this service in our office as a convenience to you. If you have questions regarding the copay amount, it is best for you to call your insurance company and discuss this matter with them.